Welcome to Bloom Haven, where we nurture premium plants with the same care we extend to our valued customers. Our shipping and returns policies are designed to support your gardening journey, ensuring your experience is as rewarding as watching your first camellia bloom.

Shipping Information

Order Processing: All orders are processed within 1-2 business days from order confirmation.
Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after shipping $12.95 DHL or FedEx
Free Shipping 15-25 business days after shipping Free for orders over $50 EMS
Gardening Tip: Just as different plants thrive in different conditions, shipping times may vary depending on your location and seasonal factors. We carefully package each plant to ensure it arrives in optimal condition for planting.

Returns & Exchanges Policy

At Bloom Haven, we understand that gardening is both an art and a science. Sometimes a plant may not thrive as expected, or you might wish to make adjustments to your garden design. Our returns policy reflects our commitment to your satisfaction.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of the plants. This gives you adequate time to inspect your plants and ensure they meet your gardening expectations.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your plants must be:

  • In their original condition
  • Properly packaged to ensure safe return transit
  • Accompanied by your original order confirmation or receipt
Non-Returnable Items: Due to their unique nature and specific care requirements, the following items cannot be returned:
  • Rare plant varieties (including those marked “Rare” in our menu)
  • Plants that have been planted or removed from their original containers
  • Seasonal items with limited availability

Return & Exchange Process

1 Contact Our Customer Care Team

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Bloom Haven Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Reason for return/exchange: [Please briefly explain why you’re requesting the return or exchange]

Items to return/exchange:
– [Plant Name 1]
– [Plant Name 2]
– [etc.]

I understand that I am responsible for safely packaging the plants for return shipment.

Thank you,
[Your Full Name]
[Your Phone Number]
2 Wait for Authorization

Our team will respond within 2 business days with a Return Authorization Number and instructions for returning your plants.

3 Ship Your Return

Package your plants securely using the original packaging if possible. Include your Return Authorization Number clearly on the outside of the package.

Ship to:
Bloom Haven Returns
3821 University Street
Seattle, US 98161

4 Processing

Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.

Refund Information

Refunds will be issued to your original payment method. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Refunds typically appear in your account within 7-10 business days after processing, depending on your financial institution

Exchange Information

If you’re exchanging plants:

  • We’ll ship your new plants once we receive your return
  • Any price differences will be refunded or charged to your original payment method
  • Exchanges are subject to plant availability

Damaged or Incorrect Items

If your plants arrive damaged or you receive incorrect items, please contact us immediately at [email protected] with photos of the issue. We will arrange for replacement plants to be shipped at no additional cost to you.

Final Gardening Thought: Just as different plants require different care, each return situation is unique. Our customer care team is here to help your gardening journey be successful. Thank you for choosing Bloom Haven. We’re committed to helping you create the garden of your dreams.

Happy Gardening,
The Bloom Haven Team